Client Service Agreement and Terms of Use

Last Updated: October 28, 2025

1. Agreement to Terms

By accessing or using the services provided by M6O4 Solutions DBA Superior Software Solutions ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Description

M6O4 Solutions DBA Superior Software Solutions provides technology consulting and development services, including but not limited to:

• Website as a Service (WaaS) - Professional website design, development, and maintenance.
• Chief Technical Officer as a Service (CTOaaS) - Strategic technology leadership and custom software development.
• SaaS Development - Software-as-a-Service solutions and business applications.

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information.
• Maintain the security of your account credentials.
• Accept responsibility for all activities under your account.
• Notify us immediately of any unauthorized access.

4. Payment Terms

Fees and Billing

You agree to pay all fees associated with your selected service plan. Fees are billed in advance on a monthly or annual basis, depending on your subscription. All fees are non-refundable except as required by law or as explicitly stated in your service agreement.

Payment Methods

We accept payment via credit card, debit card, or other payment methods as specified. You authorize us to charge your payment method for all fees incurred.

Late Payments

If payment is not received by the due date, we reserve the right to suspend or terminate your access to services until payment is received.

5. Intellectual Property Rights

Our Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and design, are owned by Superior Software Solutions and protected by copyright, trademark, and other intellectual property laws.

Client Content and Deliverables

Upon full payment, you retain ownership of content you provide, and custom deliverables created specifically for you. We retain the right to use general methodologies, techniques, and knowledge gained during service delivery for other projects.

6. User Responsibilities and Prohibited Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose.
• Violate any applicable laws or regulations.
• Infringe upon the intellectual property rights of others.
• Transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to our systems.
• Interfere with or disrupt the integrity of our services.
• Engage in any activity that could harm our reputation.

7. Service Level and Availability

While we strive to provide reliable and uninterrupted service, we do not guarantee that our services will be available at all times. We reserve the right to modify, suspend, or discontinue any aspect of our services with or without notice. We are not liable for any interruption or loss of service.

8. Confidentiality

We agree to maintain the confidentiality of any proprietary or confidential information shared by you during the course of our engagement. Both parties agree not to disclose such information to third parties without prior written consent, except as required by law.

9. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner. However, our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose.
• Warranties that our services will meet your specific requirements.
• Warranties that our services will be uninterrupted, timely, or error-free.

10. Limitation of Liability

To the maximum extent permitted by law, M6O4 Solutions DBA Superior Software Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our services. Our total liability shall not exceed the amount paid by you for services in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless M6O4 Solutions DBA Superior Software Solutions and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate services with written notice as specified in your service agreement. We reserve the right to suspend or terminate your access immediately if you violate these Terms. Upon termination:

• You remain responsible for all fees incurred prior to termination.
• We will provide you with your data in a standard format upon request.
• We may delete your data after a reasonable retention period.

13. Dispute Resolution

Any disputes arising out of or relating to these Terms or our services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with the Arbitration Act of Kenya of 1995, except where prohibited by law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which M6O4 Solutions DBA Superior Software Solutions operates, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and M6O4 Solutions DBA Superior Software Solutions regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms of Service, please contact us at:

M6O4 Solutions DBA Superior Software Solutions
Address: P.O. Box 50588, 00200, Nairobi, Kenya.
Email: hello@m6o4solutions.com